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Turning Patient Transportation into a Strategic Asset: How Memorial Hermann put the Transportation Maturity Model in Action

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What if transportation wasn’t a constant hurdle, but a strategic asset? In many hospitals, patient transportation issues operate in the background until they create serious problems. Patients miss treatments. Staff waste hours coordinating rides. Discharges are delayed, and critical resources are tied up. Yet despite its impact, transportation rarely receives the same strategic attention as […]

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Collaboration as a Cornerstone of Modern Case Management: Insights from the ACMA 2025 National Conference

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At the American Case Management Association (ACMA) 2025 National Conference in Denver, one theme stood out loud and clear: collaboration is everything. Whether partnering with vendors, aligning across health systems, or optimizing internally, the message was consistent—great case management doesn’t happen in silos. Here’s how collaboration showed up as a key enabler across three areas

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Building Resilience Through Change

Building Resilience Through Change: Lessons in Standardization from CommonSpirit’s Trauma Registry Transformation

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“Change is inevitable. Growth is optional.” John C. Maxwell’s quote set the tone for one of the most relatable sessions at ESO Wave 2025. Led by Melissa “Missy” Sorensen, who oversees trauma registry management for CommonSpirit Health’s Mountain Region (Colorado, Kansas, Utah), Missy brought heart, strategy, and clarity to a topic that resonates across every

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Reimagining Ambulatory Care Management in the Shift to Value-Based Care

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At the 2025 ACMA National Conference, Marlene Crouse (Vice President, Care Management) and Katie Wilt (Senior Director, Population Health Care Management) of WellSpan Health shared a compelling transformation story: how one of the Pennsylvania region’s largest ACOs redesigned its Ambulatory Care Management model to meet the demands of a rapidly changing healthcare environment. The Context:

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Who Owns Transportation in a Health System?

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Patient transportation in a healthcare system is essential for ensuring timely and appropriate care. While non-emergency medical transportation (NEMT) might seem like a straightforward process, its coordination involves multiple roles across various departments. Case managers, social workers, unit desk clerks, EMS teams, and command centers all contribute to a seamless, patient-centered transportation system. Each plays

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Building Your Transportation Community: Evaluating Your Network Performance

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Now that you have defined the components of a community, established your provider network, and selected a transportation model, it is time to put them together to form your personalized Transportation Community. But no community can function without help. Below, you will find some methods of evaluating and optimizing your performance. Measuring transportation is crucial

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Building Your Transportation Community: Selecting the Right Community Model

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Now that you have defined the components of a community and established your provider network, let’s discuss how you can most effectively allocate rides within the community. It’s crucial to recognize that each hospital has unique requirements that will impact their approach to this process. Choosing a Transportation Community Model Within each Transportation Community, there

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Building Your Transportation Community: Establishing Your Provider Network

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Now that we have established what a transportation community is, let’s discuss the first step required in building one. This page will highlight some key steps needed to establish your transportation provider network. 1. Identify Your Goals   Start by identifying the goals you would like to achieve with a transportation network. This step is

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Building Your Transportation Community: Defining the Components

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To Successfully Build your Transportation Community, You First Need to Learn What It Is A transportation community, or transportation network, is a group of non-emergency medical transportation (NEMT) providers that a hospital relies on to provide patients with rides from point A to B. Hospitals typically have formal agreements with these transportation providers, which outline

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