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Enhancing Job Satisfaction and Patient Care through Operational Efficiency

How to Enhance Job Satisfaction and Patient Care through Operational Efficiency

The importance of job satisfaction among health system staff cannot be overstated. When the well-being and contentment of healthcare professionals are overlooked, health systems face the risk of increased turnover, burnout, and a domino effect of consequences that ultimately impact patient satisfaction. Research shows that a range of factors impact staff satisfaction, including salary, benefits, …

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Rethinking Healthcare Transportation Booking: Why the “OpenTable” Model Won’t Cut It

Frequent restaurant-goers are familiar with the restaurant reservation websites like OpenTable and Resy. We no longer need to make a phone call to request a table reservation; instead, we simply hop online, select the number of guests, and browse available timeslots.  Systems like these make booking restaurant reservations a breeze, saving us the time and …

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Tackling Health Inequities: A Recap of Elena Mendez-Escobar’s ACMA Presentation

At this year’s American Case Management Association’s (ACMA) Leadership and Physician Advisor Conference, we had the pleasure of hearing from Elena Mendez-Escobar, the Executive Director for Boston Medical Center’s Health Equity Accelerator. At Boston Medical Center (BMC), the Health Equity Accelerator is particularly focused on race and ethnicity, given that the community they serve is …

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How a Better Transportation Solution Reduced Overnight Stays

In our recently published technical case study, we highlighted a remarkable achievement by St. Luke’s University Health Network – a staggering 68% reduction in overnight patient stays caused by transportation delays. For any hospital, this is an incredible feat. Not only does it mean that patients will be more satisfied thanks to a shorter hospital …

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Elevating Patient Care: Insights from Bonnie Geld’s Presentation at Wellsky’s CareForum 2023

Unveiling the Power of Case Management for Improved Patient Flow and Outcomes The Center for Case Management is a woman-owned company that provides comprehensive assessments of the care management department and its related functions. President, Bonnie Geld, took the stage at the 2023 Wellsky CareForum to share key issues addressed by case management and best …

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Five Ways NEMT Software Can Improve Patient Throughput

Picture this scenario: You’ve just successfully treated a patient in the Emergency Department (ED), and they are now stable and ready to be discharged. However, a seemingly minor yet frustrating issue arises – the patient lacks a means of transportation to get back home. You’ve navigated through calls with their insurance and painstakingly dialed numerous …

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How to Maintain an Efficient and Reliable Transportation Network

Managing non-emergent medical transportation (NEMT) is hard. Any health system employee that’s responsible for managing the organization’s NEMT network has an uphill battle. Not only do you need to juggle the fluctuating supply of NEMT service providers, but you have to deal with evolving patient needs. Delays in organizing transportation for a patient can cause …

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