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Get to Know the Roundtrip Team – Phil Montanez, Director of Operations

We are proud to profile a number of our team members spearheading growth and innovation at Roundtrip. Check out the rest of the series to meet our team. Who is Phil Montanez? Phil Montanez is Roundtrip’s Director of Operations. Phil oversees end-to-end operational execution, including service delivery, capacity management, vendor performance, and cross-functional coordination. He

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A row of white vans on the left side of the image. On the right side is the back/bottom left side of another white van

The Secret to Becoming a Go-To NEMT Partner: Leveraging Transportation Data to Grow Revenue

Our recap of our recent presentation at NEMTAC Transform 2025, see how utilizing transportation data can make you a reliable and preferred health system partner. Transportation companies know better than anyone that patient care doesn’t stop at the hospital door. A safe, reliable ride can be the difference between a smooth discharge and a costly

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Turning Patient Transportation into a Strategic Asset: How Memorial Hermann put the Transportation Maturity Model in Action

What if transportation wasn’t a constant hurdle, but a strategic asset? In many hospitals, patient transportation issues operate in the background until they create serious problems. Patients miss treatments. Staff waste hours coordinating rides. Discharges are delayed, and critical resources are tied up. Yet despite its impact, transportation rarely receives the same strategic attention as

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Collaboration as a Cornerstone of Modern Case Management: Insights from the ACMA 2025 National Conference

At the American Case Management Association (ACMA) 2025 National Conference in Denver, one theme stood out loud and clear: collaboration is everything. Whether partnering with vendors, aligning across health systems, or optimizing internally, the message was consistent—great case management doesn’t happen in silos. Here’s how collaboration showed up as a key enabler across three areas

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Building Resilience Through Change

Building Resilience Through Change: Lessons in Standardization from CommonSpirit’s Trauma Registry Transformation

“Change is inevitable. Growth is optional.” John C. Maxwell’s quote set the tone for one of the most relatable sessions at ESO Wave 2025. Led by Melissa “Missy” Sorensen, who oversees trauma registry management for CommonSpirit Health’s Mountain Region (Colorado, Kansas, Utah), Missy brought heart, strategy, and clarity to a topic that resonates across every

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