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Inside our digital transportation marketplace

We provide healthcare professionals — including care coordinators, social workers, nurses and other ride requestors — with online and mobile tools that make ordering patient rides simple.

Through our digital transportation marketplace, we connect patients with non-emergency medical transportation (NEMT) such as rideshare, medical sedans, wheelchair vans, and stretcher vehicles exactly when and where they need it.

See how Roundtrip can work for you:

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Drive better health outcomes

Reduce patient no-shows


Increase follow-up visits

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Avoid delays in discharge process

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Prevent unneccesary re-admissions

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Elevate the patient experience

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Improve patient throughput

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How it works

Every day, 10,000 patients miss or delay care due to a transportation barrier. Learn more about how we are removing this barrier to care.

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    Patient needs a ride

    Using our simple ride booking platform, a care coordinator or patient can book as many rides as they need. Rides can be booked on-demand or scheduled weeks or months in advance.

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    We match patients with the right rides

    A ride request goes out to our marketplace and a best-in-class transportation provider from our credentialed network can view the ride, offer an ETA, and claim the trip. Once the ride is scheduled, we send reminders via text or voice letting the patient know the ride status.

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    Leaders in healthcare get insights

    Leverage powerful patient data across the entire transportation sequence. This helps health organizations understand more about patient transportation and improve health outcomes.

How we're different

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Marketplace Model

Book any vehicle: Lyft, medical sedan, wheelchair, or ambulance. Access a comprehensive market aggregator, not just another ride option.

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Member Portal

Health plans can empower their members through a portal where members are allocated a certain number of trips or dollar amount, and can freely schedule rides as needed.

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Leading Integrator

Leverage EHRs, transportation CAD systems, and other care coordination platforms and consolidate workflows for transportation in one single place.

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All Payers Accepted

Obtain prior authorizations and book trips regardless of patient mobility or payer type, including trips that would be normally phoned into a broker.

We’ve saved partners thousands of healthcare dollars and given thousands of patients more options to access care.