Blog

At the 2025 ACMA National Conference, Marlene Crouse (Vice President, Care Management) and Katie Wilt (Senior Director, Population Health Care Management) of WellSpan Health shared a compelling transformation story: how one of the Pennsylvania region’s largest ACOs redesigned its Ambulatory Care Management model to meet the demands of a rapidly changing healthcare environment. The Context: […]

Patient transportation in a healthcare system is essential for ensuring timely and appropriate care. While non-emergency medical transportation (NEMT) might seem like a straightforward process, its coordination involves multiple roles across various departments. Case managers, social workers, unit desk clerks, EMS teams, and command centers all contribute to a seamless, patient-centered transportation system. Each plays

Managing Multiple Patients and Passwords “Too many patients, too many windows, too many passwords.” As the phone rang in the background of our Teams call, a social worker colleague made this comment off-hand trying to log in to an app to look something up, and the moment crystallized for me the pressures of the modern

Optimizing Patient Flow through Targeted Workflow Improvements: Recapping our CMSA Poster Presentation   Patient transportation often emerges as a hurdle to timely patient discharge. At St. Luke’s University Health System (SLUHN), this challenge loomed large, impeding the seamless flow of patients through the improved continuum of care. The Communication Center struggled to keep pace amidst