We are proud to profile a number of our team members spearheading growth and innovation at Roundtrip. Check out the rest of the series to get to know our entire leadership team.
Chrisna Govin is the Chief Customer Officer at Roundtrip. She formerly lead the Product Design, Product Management and Product Marketing functions. Chrisna now drives aspects of Roundtrip’s product vision, strategy, and roadmap, while also owning the design and delivery of all customer experiences across the entire customer journey. Prior to Roundtrip, Chrisna spent 15 years in strategy and management consulting across the healthcare industry. Her experiences range from strategy and go-to-market design of products to strategic planning, partnerships, organization transformation and acquisition-integration leadership of corporations. Chrisna has a JD/MBA from Indiana University and received her BS in Biomedical Engineering at the University of Rochester.
Chrisna, what project at Roundtrip have you worked on that you are most proud of?
I’m deeply purpose-driven, and I make career decisions based on where I can create meaningful impact. At Roundtrip, I’ve had the opportunity to see that impact come to life every day through the way we design our products and shape our customer experience.
The work I’m most proud of has been bringing together every customer-facing function — from sales and implementation to ongoing success and product strategy — to create a truly connected, intentional customer journey. Instead of operating in silos, we’ve focused on building one cohesive experience that makes it easier for our customers to engage with our technology, our services, and our people.
This is never “finished” work. Our north star is simple but ambitious: remove friction wherever it exists and continuously evolve how we show up for our customers. That mindset is helping us build stronger partnerships, drive better outcomes, and ultimately deliver on our mission in a more meaningful way.
What mentor or prominent figure has influenced you in your career and why? You can share more than one.
I’ve been most influenced not by a single mentor, but by the communities and “villages” I’ve intentionally built around me. Throughout my career, I’ve cultivated a powerful network of female friends and leaders who I turn to for fresh perspective, honest feedback, and the confidence to make bold decisions. They help me get unstuck, challenge my thinking, and push me toward the next right move.
I also have what I jokingly call my “emergency text list” — the group I reach out to when the realities of balancing leadership, ambition, and life feel especially complex. And when I need grounding, I turn to my family. They remind me what truly matters and help me keep both my professional drive and personal priorities in perspective.
Can you share some of your favorite books?
I love books that make you think about a topic beyond the surface or completely turn thinking on its head. Some books that do this: All of Malcolm Gladwell’s books (read Talking to Strangers most recently), Think Like a Rocket Scientist, and Drop the Ball.
What future do you envision for your team at Roundtrip in the next two years?
At Roundtrip, data is our love language — it’s embedded in how we think, build, and partner. Over the next two years, I envision our team helping customers move beyond simply reviewing transportation metrics to confidently taking action based on the insights our experts and platform provide.
That means enabling both manual and automated decision-making through our platform, so health systems can proactively optimize their transportation strategies rather than react to challenges after the fact. Just as importantly, we’re focused on fostering healthier, more collaborative operating rhythms between hospitals and transportation providers.
Our goal is to help build stronger partnerships grounded in transparency, shared accountability, and trust — using data as the foundation.
Tell me about your hobbies and things you enjoy doing in your free time.
I’m a mom of 3 active kids. I’m often seen running (sometimes between soccer fields), walking our dog, advancing my yoga practice, or cooking with a glass of wine in hand. None of what’s written here is possible without my husband and partner in crime.
If you could donate $1million to any organization, what organization would it be?
As a mom of two young girls, I’m a big advocate of Girls Inc of Greater Philadelphia and Southern New Jersey, an organization that empowers all girls to be Strong, Smart and Bold. I’d also invest in driving more funds to women’s health research. There’s so much still to learn about health as it evolves over various stages of life and different ethnicities. I am excited about startups and non-profit organizations investing resources into this space.