2018: A Year in Review

Vinay Nagaraj

As 2019 approaches, we wanted to reflect on what a year 2018 has been.
Lots of change, growth, lessons learned and successes.
Cheers to the new year and keeping things moving forward!


RoundTrip closing out the year with 287,689 miles completed (and counting). While the majority of our legacy clients remain in the Mid-Atlantic, we’ve expanded into 12 new states and new regions like the West Coast, Southwest, and Southeast regions. Since last year, we’ve driven 13x growth in MRR and seen a 6x growth in trips overall. 

Industry Leadership

Patient No-Show Rates: Our health care partners report no-show rates of less than 4%. We are proud to present stats that prove our services deliver 5x better than the national average with coverage from national press coverage like The New York Times. RoundTrip is dedicated to keeping no-show rates down across all our partnering health systems, hospitals, and clinics.

RoundTrip Community: We were the 1st to launch an online marketplace connecting transport providers to health care ride requests. We will close out the year adding over 250 credentialed NEMT providers to our marketplace. 

New Clients

This year, RoundTrip launched with lots of new, exciting clients and led 21 implementations of our software. We are expanding our sales, client success, and implementation teams to keep up with all the new client onboarding. RoundTrip is driven to serve the best in care. Select new clients in 2018 include NIH, Baptist Memorial, Aurora Behavioral Health, VCU Health, and Bon Secours Health System. 


The Product Team brought our software from v1.12.0 to v1.36.0 in 2018. There were 29 sprint releases, 295 stories, 116 enhancements, and 98 tasks. Some of our top feature highlights include mapping pick-up zones, multi-stop rides, estimated trip costs, common locations, ride notifications in Spanish and many, many more. 

To paint a picture of what is now possible from what our team engineered this year, we’d like to offer a patient story from just earlier this week. A care coordinator booked a BLS Ambulance ride through our mobile app, paid by a patient’s credit card. The ride was immediately pushed to RoundTrip Community, claimed by a provider for the exact requested time, and was marked as completed once the ride was over. Not only was this ride coordinated voicelessly end-to-end, but we also managed to save the patient hundreds of dollars on the ride.


In 2018, RoundTrip went from employee 7 all the way up to employee 25.
We more than tripled the size of our team over the last 365 days! We are out to hire for a few more open positions too including a Senior QA Engineer and an Account Development Executive. Check out all open positions here

We were on the move in other ways than just non-emergency medical transportation, too. Both the Richmond and Philly teams moved office spaces! Philly moved out of WeWork NoLibs into RoundTrip HQ down in Old City, and Richmond moved into the beautiful 1717 Innovation Center!

Slack was the line (see what I did, there?) of communication that kept us solving problems and generating ideas together with a total of 291,730 messages sent. Slack also kept us smiling and helped us build a fun culture through channels created like #food, #music, #costume-contest, #gold_star, and #patient_stories and the advent of a party parrot for every RoundTrip team member or maybe 2 — if you sport a Dodgers hat. Even our pups have emojis on slack which brings me our cutest growth of the year: we have 7 office pups now and have made “must love dogs” a part of job screenings.

Great work this year, RoundTrip Team! 2019, we are ready for you.