Streamline patient transportation

We provide healthcare professionals — including care coordinators, social workers, nurses and other ride requestors — with online and mobile tools that make ordering patient rides simple.

Through our digital transportation community, we connect patients with non-emergency medical transportation (NEMT) such as rideshare (Lyft/Uber), medical sedans, wheelchair vans, and stretcher vehicles exactly when and where they need it.

Reduce no-shows. Increase access to care.

Our healthcare partners report patient no-show rates lower than 4% compared to industry averages of over 20%.


How it works

Every day, 10,000 patients miss or delay care due to a transportation barrier.
Learn more about how we are removing this barrier to care.

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    Patient needs a ride

    Using our simple ride booking platform, a care coordinator can book as many rides as a patient needs. Rides can be booked on-demand or scheduled weeks or months in advance.

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    We match patients with the right rides

    A ride request goes out to our Roundtrip Community and a best-in-class transportation provider from our credentialed network can view the ride, offer an ETA, and claim the trip. Once the ride is scheduled, we send reminders via text or call letting the patient know the ride status.

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    Organization leaders get insights

    Leaders in the organization have access to real-time, powerful data across the entire transportation sequence. This helps health organizations understand more about patient transportation and how it improves health outcomes.

How we're different


Drive better health outcomes

Roundtrip is proven to help reduce patient no-shows, increase follow-up visit adherence, and prevent unnecessary re-admissions.


Improve operational efficiencies

Enable staff to operate at the top of their licenses, avoid delays in the discharge process, and improve patient throughput.

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Centralize booking transportation

All levels of transportation in one place. Book any vehicle: Rideshare (Lyft / Uber), medical sedan, wheelchair, or ambulance.

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Consolidate workflows

Roundtrip can integrate with EHR systems, transportation CAD systems, and other clinical systems to seamlessly fit within your current workflows.

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Discover cost-efficiencies

Prevent overordering higher and more expensive levels of transport. Roundtrip accepts all payers and can obtain prior authorizations, so your staff does not have to phone a broker.  

We give patients more options to access care and give time back to care coordinators to care for their patients.