Chronic Care Management and Reliable Transportation

Zack Worsham


According to the CDC, chronic diseases are the leading cause of death and disability among Americans. More than half of all adults in the US have a chronic disease (6 in 10), and 4 in 10 American adults have two or more. They are also responsible for the lion’s share of our nation’s $3.3 trillion annual health care bill. Chronic diseases are a huge problem that affects more than just someone’s health — they also introduce financial and social challenges. As a result, managing chronic diseases effectively comes with a host of responsibilities, appointments, and logistical demands.

The plain truth is that when someone is diagnosed with a chronic disease, in some capacity, there will be recurring follow-up appointments. One of the most notable challenges in chronic care management is the ongoing need for access to treatment, therapies, the pharmacy, medical appointments, and beyond. In a healthcare landscape where 1 in 5 patients miss or delay medical treatment due to a transportation barrier, giving patients a reliable source of transportation is critical. Failure to attend necessary appointments may mean that cancer patients miss a round of chemotherapy, or kidney disease patients miss a dialysis appointment. 

As a result of the symptoms that come from having a specific disease, people usually experience the onset of pain and fatigue. These new realities may mean that getting to and from appointments becomes a difficult task. This is especially true for chronic disease diagnoses such as Dementia, and Alzheimer’s disease, which make driving an impossibility.

Reliable transportation to care is a necessity, and can influence health outcomes across the entire care continuum:


By providing a simple, comprehensive patient ride ordering software, Roundtrip is leading the industry in reducing patient no-shows, expanding access to care, and driving better health outcomes.

Our software platform is built for healthcare professionals — care coordinators, social workers, nurses, and other transport requestors — and offers easy-to-use online and mobile platforms that connect patients with non-emergency medical transportation (NEMT). We provide a complete solution that supports all levels of transport: medical cars, wheelchair vans, stretcher vehicles, ALS/BLS, all payors, and all trips delivered when and where they are needed.

Expanding access to care is only a small part of what we do; we are changing how people manage their health in their everyday lives. For patients who are living with chronic diseases, we are a part of the solution for better chronic care management, better care, and better quality of life.