Terms & Conditions of Platform Use

Acceptance of Terms

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you as user, whether personally or on behalf of an entity (“you,” “your”) and Ride Roundtrip, Inc, (“we,” “us” or “our”), concerning your access and use of our websites (collectively, the "Site") and associated mobile application (together the “Platform”).

By using our Platform, you agree to these Terms, which shall be binding upon you, including any respective successors and assigns. You must read these Terms carefully before using the Platform and the services offered within the Platform. You may not access or use the Platform, if you do not agree with all of the provisions of these Terms. We may amend the Terms at any time by posting the amended terms on our Site. It is your responsibility to periodically review these Terms to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms by your continued use of the Site after the date such revised Terms are posted.

Account

In order to use certain features of the Platform, you may need to register for an account and provide certain personal information as prompted by account registration form, which shall be collected, used and processed in accordance with applicable laws and our Privacy Policy, as referenced below. You represent and warrant that all required information is truthful and accurate and that you will maintain the accuracy of such information. You are responsible for maintaining the confidentiality of account login information and are fully responsible for all activities that occur under the account. We shall not be liable for any loss or damage arising from your failure to comply with these requirements.

Privacy Policy

We may collect, use, and process your personal data in accordance with applicable laws and our Privacy Policy. We respect your privacy and provide you with control over how your personal information is handled. A complete statement of our current Privacy Policy can be found at roundtriphealth.com/privacy, and it is expressly incorporated into these Terms.

Permitted Use; License

The Platform shall be used only to request and schedule non-emergency medical transportation and non-medical transportation. Subject to your compliance with these Terms, we grant you a limited, non‑exclusive, non‑transferable, revocable license to download, install, access and use our Site and/or our mobile application (the "App") on a device that you own or control, solely for your personal, non‑commercial use, solely for the subscription term agreed to by us in writing, and strictly in accordance with these Terms.

You are prohibited from using the Platform for any other purpose, including but not limited to requesting emergency medical transportation, monitoring Platform functionality, or for any other benchmarking or competitive purposes. You shall be solely responsible for compliance with all laws, regulations and ordinances in connection with your access to and utilization of the Platform.

Apple and Android Devices

The following terms apply when you use an App obtained from either the Apple Store or Google Play (each an “App Distributor”) to access the Site:

1. the license granted to you for our App is limited to a non-transferable license to use the App on a device that utilizes the Apple iOS or Android operating systems, as applicable, and in accordance with the usage rules set forth in the applicable App Distributor’s terms and conditions;
2. we are responsible for providing any maintenance and support services with respect to the App as specified in the terms and conditions of this App license contained in these Terms and Conditions or as otherwise required under applicable law, and you acknowledge that each App Distributor has no obligation whatsoever to furnish any maintenance and support services with respect to the App;
3. in the event of any failure of the App to conform to any applicable warranty, you may notify the applicable App Distributor, and the App Distributor, in accordance with its terms and policies, may refund the purchase price, if any, paid for the App, and to the maximum extent permitted by applicable law, the App Distributor will have no other warranty obligation whatsoever with respect to the App;
4. you represent and warrant that (i) you are not located in a country that is subject to a U.S. government embargo, or that has been designated by the U.S. government as a “terrorist supporting” country and (ii) you are not listed on any U.S. government list of prohibited or restricted parties;
5. you must comply with applicable third-party terms of agreement when using the App, e.g., if you have a VoIP application, then you must not violate their wireless data service agreement when using the App;
6. you acknowledge and agree that the App Distributors are third-party beneficiaries of the terms and conditions in this App license contained in these Terms and Conditions, and that each App Distributor will have the right (and will be deemed to have accepted the right) to enforce the terms and conditions in this App license contained in these Terms and Conditions against you as a third-party beneficiary thereof.

Prohibited Use

Except as expressly permitted in these Terms, you may not access or use the Platform for any purpose other than that for which we make the Platform available.

As a user of the Platform, you agree to not:

• Modify, publish, transmit, transfer, sale, reproduce, create derivative works from, distribute, perform, publicly display, or otherwise commercially exploit, the Platform, any content offered therein, or any software or other materials incorporated therein, in whole or in part.
• Duplicate, translate, modify, copy, printout, disassemble, reverse engineer, reverse assemble, decompile or otherwise tamper with, or attempt to gain access to the source code of, the Platform or any accompanying software.
• Access or use the Platform or any portion of it to build or support a competing product or service, or for any benchmarking purposes.
• Use the Platform or services provided by the Platform to violate any federal or State laws, compromise the security of any computer network, crack passwords or security encryption codes, transfer or store illegal, threatening or obscene material, or engage in any kind of illegal activity.
• Run Maillist, Listserv, any form of auto-responder, or “spam,” or any background processes that operate or are activated while you are not logged in to the Platform.
• Use the Platform for promotional or commercial purposes unless expressly authorized by us under these Terms.
• Use any device, software that interferes with the proper functioning of the Platform, or attempt to do so. Automated tools including robots, spiders, Service search/retrieval applications may not be used to access, retrieve, scrape or index content from the Platform. Unauthorized Automation. Except through (a) an integration implemented as a Wraparound Service under a Statement of Work between us and the organization on whose behalf you are using the Platform, or (b) another integration or connection that we have otherwise approved in writing (either, an “Approved Integration”), you may not use, deploy, or permit any bot, script, macro, robotic process automation tool, browser automation, artificial agent, or other automated means (collectively, “Automated Tools”) to access the Platform or take any action on the Platform on your behalf, including creating, modifying, canceling, or monitoring ride requests, or creating accounts. An Approved Integration must incorporate contemporaneous, data-informed judgment consistent with its approved use case, rather than open-ended or unsupervised replication of manual user actions. We may suspend or permanently terminate, without notice, the account of any user found to be using Automated Tools in violation of this section, and may take the same action against any account reasonably believed to be a continuation of, or affiliated with, a previously terminated account. We reserve the right to use technical measures, including but not limited to rate limiting, device and behavioral fingerprinting, and CAPTCHA or equivalent challenges, to detect and prevent unauthorized use of Automated Tools.
• Introduce viruses, worms, or other harmful technologies intended to damage or adversely affect our system, property or interests, or those of other users. You may not post or transmit, or cause to be posted or transmitted, any communication or solicitation designed or intended to obtain password, account, or other private information from any other user. You may not solicit personal information from minors.
• Take any action that imposes, or may impose, an unreasonable or disproportionately large load on our computer systems, as determined by us in our sole discretion. You are also prohibited from assisting or enabling or encouraging any third party to engage in conduct that you are prohibited from conducting.
• Transfer, assign, lease, lend or rent the Platform, use them to provide service bureau, time-sharing or other services, or otherwise provide or make the functionality thereof available to third parties except as expressly authorized in these Terms.
• Disclose to any third party any comparison of the results of operation of the Platform with other products or services.

Updates and Changes; Push Notifications

We may release updates, patches, bug fixes, enhancements, or new versions of the Platform from time to time. These updates may be installed automatically or may require you to install them manually. By downloading, installing, or using the App, you consent to receiving and installing such updates, including automatic updates that may occur without additional notice. You acknowledge that certain features or functionality of the mobile application may not operate properly if you do not install the latest version.

We reserve the right, at any time, with or without prior notice, to modify, suspend, or discontinue the App, or any part of its features, content or functionality. This includes the right to introduce new features, remove existing features or change how the App operates. We are not liable to you or any third party for any modification, suspension or discontinuation of the mobile application.

You acknowledge that updates may:

• change the way the App functions,
• affect stored data or settings,
• require you to update your device’s operating system, or
• impact compatibility with your device.

If you enable push notifications, you consent to receiving them on your device. Push notifications may include alerts, messages, updates, reminders, or other information related to the mobile application. You may disable push notifications at any time through your device settings; however, disabling notifications may affect your ability to receive important information or updates related to the mobile application. Message and data rates may apply. Message frequency varies. Contact your wireless provider for details.

Uninstallation

You may uninstall the App from your device at any time. Uninstalling the App will remove the software from your device; however, it does not automatically delete your account, profile information, or any data associated with your account, unless required by applicable law or expressly stated in our Privacy Policy.

Uninstalling the App may not remove:

• data that is stored on our servers,
• data that you have previously submitted or shared through the App,
• cached or residual data stored locally on your device, or
• backups maintained for security, compliance, or disaster‑recovery purposes.

If you wish to delete your account or request deletion of your personal data, you must follow the procedures described in the Platform or contact us using the information provided in our Privacy Policy. Deleting your account may result in permanent loss of access to your content, settings and history.

Confidential Information

Parties hereto shall use commercially reasonable efforts, no less than such party exercises for its own confidential or proprietary information, and to require its employees, consultants and authorized representatives to retain in confidence, except as necessary to carry out obligations under these Terms, all Confidential Information of the other party, where disclosed or accessed hereunder. Parties recognize that the disclosure of Confidential Information of either party could give rise to irreparable injury to either party, inadequately compensable in damages and that, accordingly, each party would be entitled to seek injunctive relief against the breach of the undertakings of confidentiality contained herein, in addition to any other available legal remedies. Confidential Information shall not include information that: (a) is already known to a party free of any obligation to keep it confidential; (b) becomes publicly known through no wrongful act of a party; or (c) is received by a party from a third party without any restriction on confidentiality. "Confidential Information" means information concerning the Platform, our products and services, any of our trade secrets, technical information and business information transmitted to or acquired in the course of performance of these Terms or use of the Platform, or confidential, proprietary and valuable certain information belonging to you and shared with us hereunder. Notwithstanding the definition of Confidential Information , any disclosure of a party hereto marked 'Confidential' or the like or otherwise confirmed in writing as such within thirty (30) days of a disclosure, or if unmarked, where the recipient should reasonably understand the disclosure to be confidential or proprietary, shall be deemed Confidential Information.

Except for disclosure to legal counsel, accountants or financial advisors, neither party hereto shall disclose confidential information to any third party unless disclosure thereof is required by law or otherwise authorized by these Terms or expressly permitted in writing. Unauthorized disclosure of confidential information described herein gives the non-disclosing party the right to pursue all available legal remedies (including injunctive relief) or, in our case, the right to immediately terminate your access to the Platform

Feedback and Analytics

You may choose to, but are not required to, provide suggestions, data, feedback and other information to us regarding possible improvements in the operation, functionality or use of the Platform and our related products or services ("Feedback"). You hereby grant to us a non-exclusive, perpetual, irrevocable, royalty-free and fully paid up license to use, copy, display, modify, create derivative works of and distribute any Feedback, and to make, have made, use, lease, sell, offer for sale, import, export or otherwise transfer any of our product or service offerings covered by any intellectual property rights in such Feedback, solely for the purpose of (i) improving the operation, functionality or use of our existing and future product and service offerings and commercializing such offerings; and (ii) publishing aggregated statistics about our Platform, provided that no data in any such publication can be used to specifically identify you, subject to the terms of our Privacy Policy.

User Data

"User Data" means any information and content that you submit to or use within the Platform. You are solely responsible for any and all obligations with respect to the accuracy, quality and legality of User Data or any disclosure of User Data that personally identifies you or any third party. Without limiting the foregoing, you will be solely responsible for obtaining from third parties all necessary rights for us to use the User Data submitted by or on behalf of you for the purposes set forth in these Terms. You represent, warrant, and covenant that you will not contribute any User Data that (a) infringes any copyright, trademark or patent, privacy rights or any other intellectual property or proprietary right; (b) misappropriates any trade secrets; (c) is infringing, libelous, defamatory, obscene, pornographic, abusive, or offensive; (d) contains viruses, worms or other malicious computer programming codes intended to damage our systems or data; or (e) otherwise violates any law or right of any third party.

Review of User Data

We reserve the right to review any User Data and to investigate and/or take appropriate action against you in our sole discretion if you violate the policies related to User Data or any other provisions of these Terms or otherwise create any liability for us or any other person. Such action may include removing or modifying User Data, terminating your account and/or reporting you to law enforcement authorities.

HIPAA Compliance

To the extent applicable, we may receive, access, transmit, or otherwise handle information that constitutes Protected Health Information (“PHI”) under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). We will comply with all federal and state laws governing the privacy and security of such information, including the HIPAA Privacy Rule, Security Rule, and related administrative requirements set forth in 45 C.F.R. Parts 160, 162, and 164, as well as the statutory provisions at 42 U.S.C. §§ 1320d–1320d 9.

1. Protection of Protected Health Information (PHI). We are committed to safeguarding the privacy and security of PHI. All PHI handled through the Platform is treated in accordance with our Privacy Policy and applicable federal and state privacy laws.
2. Permitted Uses and Disclosures. We use or disclose PHI only as permitted by HIPAA, including for purposes of coordinating transportation services, facilitating payment or healthcare operations, or as otherwise allowed by law. We do not use or disclose PHI for any purpose prohibited by HIPAA.
3. Security Safeguards. We maintain appropriate administrative, physical, and technical safeguards designed to protect the confidentiality, integrity, and security of electronic PHI submitted through the Platform. These safeguards include, but are not limited to, access controls, encryption, and monitoring for unauthorized access.
4. Business Associate Agreements. To the extent we act as a Business Associate under HIPAA, such activities will be governed by a separate Business Associate Agreement (“BAA”) between the us and the applicable covered entity or business associate. You may not submit PHI through the Platform unless a valid BAA is in place or unless the disclosure is otherwise permitted by law.
5. No Unauthorized Third-Party Tracking. We do not disclose PHI to unauthorized third-party trackers, advertisers, or analytics vendors. Any third-party service provider with access to PHI is required to comply with HIPAA and must be bound by a signed BAA.
6. Marketing Restrictions. We do not use or disclose PHI for marketing purposes without your prior written authorization, except as permitted by HIPAA.
7. User Responsibilities. You are responsible for ensuring that any PHI you upload, transmit, or disclose through the Platform is done in compliance with HIPAA and other applicable laws. You represent and warrant that you are authorized to provide such PHI.
8. Reporting of Violations. Any suspected or actual unauthorized access, use, or disclosure of PHI must be reported to us immediately. We will investigate and, when required, provide notifications in accordance with applicable breach notification laws.

Ownership and Reservation of Rights

The Platform and all content on the Platform (excluding User Data) and all intellectual property rights are our exclusive property and our suppliers and are protected by applicable copyright, trademark, trade secret and other intellectual property laws. All rights in and to the Platform not expressly granted to you in these Terms are reserved by us. Except as expressly set forth herein, no express or implied license or right of any kind is granted to you regarding the Platform or any part thereof.

Term and Termination

These Terms shall remain in full force and effect while you use the Platform. Without limiting any of other provisions of these Terms, we reserve the right to, in our sole discretion and without notice or liability, deny access to and use of the Platform to any person for any reason or for no reason including for breach of these Terms and/or our privacy policy. Either party may terminate these Terms and the Platform subscription if: (a) the other party breaches any material term or condition of these Terms and fails to cure such breach within thirty (30) days after receipt of written notice of same; (b) the other party becomes the subject of a voluntary petition in bankruptcy or any voluntary proceeding relating to insolvency, receivership, liquidation, or composition for the benefit of creditors; or (c) the other party becomes the subject of an involuntary petition in bankruptcy or any involuntary, proceeding relating to insolvency, receivership, liquidation, or composition for the benefit of creditors, if such petition or proceeding is not dismissed within sixty (60) days of filing. Upon termination of your rights under these Terms, your account and right to access and use the Platform will terminate immediately. Accordingly, we reserve the right to cancel any reservations you may have booked with us. You understand that any termination of your Account may involve deletion of your User Content associated with your account from our live databases.

Indemnity

You agree to defend, indemnify and hold us harmless, including our subsidiaries and affiliates and their respective directors, officers, employees and agents from and against all claims and expenses, including, without limitation, attorneys’ fees, arising out of, related to, or in connection with any of the following: (a) any Services offered through the Platform; (b) any content submitted or posted, in connection with the Platform, or any use of the Platform in violation of these Terms; (c) fraud or your intentional misconduct or gross negligence; (d) infringement of any intellectual property rights of a third party caused by User Data or your use of the Platform, in breach of this Agreement; or (e) violation of any applicable U.S. or foreign law or rights of a third-party.

Disclaimers

EXCEPT AS EXPRESSLY PROVIDED HEREIN, WE DO NOT MAKE ANY WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR OTHERWISE, AND WE SPECIFICALLY DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. THE PLATFORM IS PROVIDED “AS IS,” AND “AS AVAILABLE” BASIS AND EXCLUSIVE OF ANY WARRANTY WHATSOEVER. IN ADDITION, WE MAKE NO REPRESENTATION, WARRANTY OR GUARANTEE REGARDING THE RELIABILITY, TIMELINESS, QUALITY, STABILITY OR AVAILABILITY OF THE PLATFORM OR THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.

Limitation of Liability

CAP ON LIABILITY. IN NO EVENT SHALL OUR AGGREGATE LIABILITY, TOGETHER WITH ALL OF OUR AFFILIATES, ARISING OUT OF OR RELATED TO THESE TERMS, EXCEED THE TOTAL AMOUNT PAID OR OWING BY YOU AND YOUR AFFILIATES HEREUNDER FOR THE PLATFORM SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE  INCIDENT OUT OF WHICH THE LIABILITY AROSE.

EXCLUSION OF DAMAGES. IN NO EVENT SHALL WE OR ANY OF OUR AFFILIATES HAVE ANY LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS FOR ANY LOST PROFITS, REVENUES, GOODWILL, OR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, BUSINESS INTERRUPTION,  PUNITIVE OR EXEMPLARY DAMAGES, WHETHER AN ACTION IS IN CONTRACT OR TORT AND REGARDLESS OF THE THEORY OF LIABILITY, EVEN IF YOU HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR IF YOUR REMEDY OTHERWISE FAILS OF ITS ESSENTIAL PURPOSE. THIS DISCLAIMER WILL NOT APPLY TO THE EXTENT PROHIBITED BY LAW.

COMMENCEMENT OF CLAIMS. Except for actions for non-payment or breach of our intellectual property rights, no action (regardless of form) arising out of these Terms may be commenced by you, more than one (1) year after the cause of action has accrued.

Electronic Communications

When you use the Platform, you are communicating with us electronically and consent to receive electronic communications related to use of the Platform. We will communicate with you by email or by posting notices on the Platform. You agree that all agreements, notices, disclosures and other communications that are provided electronically satisfy any legal requirement that such communications be in writing. Any of our notices will be considered delivered to you and effective when sent to the email address you provided on the Platform or from which you otherwise email us.

Governing Law

These Terms shall be construed in accordance with and governed by the laws of the United States and the laws of the Commonwealth of Pennsylvania, without reference to their rules regarding conflicts of law. You hereby irrevocably consent to the exclusive jurisdiction of the state or federal courts in Philadelphia, Pennsylvania, in all disputes arising out of or related to the use of the Platform.

Dispute Resolution

In the event of a dispute regarding the use of the Platform and/or these Terms, you agree to the following dispute resolution procedure:

1. Good Faith Negotiation. If a dispute arises, you agree to first try to resolve it informally through good‑faith discussions. The party initiating the dispute must provide written notice along with any supporting documents, and both parties agree to begin good‑faith negotiations within 30 days to attempt an informal resolution.
2. Binding Arbitration. All claims and disputes in connection with these Terms or use of Platform that cannot be resolved through good faith negotiation, shall be resolved by binding arbitration on an individual basis under the terms of this arbitration agreement (“Arbitration Agreement”). This Arbitration Agreement applies to you, us and to any subsidiaries, affiliates, agents, employees, predecessors in interest, successors and assigns as well as all authorized or unauthorized users or beneficiaries of Platform under these Terms. Arbitration shall be administered through the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules and where applicable the Consumer Arbitration Rules in effect at the time the claim is filed. The seat of arbitration shall be Philadelphia, Pennsylvania. The decision of the arbitrator shall be final and binding and may be entered as judgment in any court having jurisdiction.
3. Small Claims Court. Notwithstanding the foregoing, either of us may bring an individual action in small claims court.
4. Waiver of class action. All claims and disputes within the scope of this Arbitration Agreement must be arbitrated or litigated on an individual basis and not on a class action basis, and claims for more than one consumer or user cannot be arbitrated or litigated jointly or consolidated with those of any other consumer or user.

Severability; Waiver

If, for whatever reason, a court of competent jurisdiction finds any term or condition in these Terms to be unenforceable, all other terms and conditions will remain unaffected and in full force and effect. No waiver of any breach of any provision of these Terms shall constitute a waiver of any prior, concurrent, or subsequent breach of the same or any other provisions hereof, and no waiver shall be effective unless made in writing and signed by an authorized representative of the waiving party.

Force Majeure

Neither party shall be liable for any failure or delay in performance due to acts of force majeure, including without limitation, any governmental acts, terrorism, internet failure, acts of God, war or civil unrest, acts or omissions of third parties, equipment or power interruption, market or banking conditions, or other circumstance beyond the party's reasonable control.

Assignment

You may not assign any of your rights or obligations under these Terms without our prior written consent. Subject to the foregoing, this Agreement will bind and inure to the benefit of each party's permitted successors and assigns.

Entire Agreement

These Terms, including without limitation, the incorporated privacy statement and other terms incorporated by reference, constitute the entire agreement and understanding between you and us with respect to the subject matter hereof and supersedes all prior or contemporaneous communications and proposals, whether oral or written. In the event a mutually executed contractual agreement between the parties hereto (“Contract”) covers the relationship between you and us, the Contract terms shall supersede these Terms. If you are using the Platform on behalf of an organization that has a separate written agreement with us governing such use (for example, a Master Services Agreement), that agreement will govern to the extent it conflicts with these Terms.

Contact Us

If you have any questions or comments regarding these Terms or would like more information, please contact us at:
Email address: contracts@roundtriphealth.com

Mailing address: Ride RoundTrip, Inc.,
Attn: Legal Department,
1920 E Serene Ave Ste 500-2 PMB 353,
Las Vegas, NV 89123

 

END OF TERMS