Roundtrip and BSMH Teamed Up to Revolutionize The Complex Medical Transportation Industry
Roundtrip works with BSMH to make sure that transportation is eliminated as a barrier to care for patients in every healthcare setting. The partnership ensures that all stakeholders in transportation (case managers, social workers, drivers, dispatchers, nurses, patients, and families) have a pleasant experience during ANY patient transition.
Through an easy-to-use platform and dedicated transportation team, Roundtrip will:
Reduce spend on ambulatory transportation by 35-40% by replacing taxi voucher programs with rideshare rides
Eliminate the need to use faxes when coordinating transportation
Provide a care coordinator-facing portal to handle bookings for patients (scheduled and on-demand)
Automatically send trip reminders via texts to patients & maximize compliance with rides and reduce no shows
Improve patient flow and reduce bottlenecks by booking rides quickly, and freeing up staff time
Monitor rides with real-time GPS tracking and provide the ability to review ride data including to/from addresses, ride time, ride cost, purpose of ride, driver information, patient details, and more
Efficiently coordinate all levels of transport – Wheelchair vans, ambulances, and medical sedans are all available
Reduce no-shows to less than a quarter of the national average. BSMH Richmond x Roundtrip has a 3.5% no-show rate compared to a 20% national no-show rate.
“Roundtrip helps make sure that I am here to help.”
- Jacquie Naismith, Nurse Navigator
“It’s smooth. And I don’t need a fax machine. I can’t even fathom doing it the old way.”
- Ivone Melendez, Certified OncologyNurse, Certified Medical Surgical Nurse