The Nemours/Alfred I. duPont Hospital for Children in Wilmington has formed a partnership with RoundTrip, a Philadelphia-based healthcare technology company, to provide patients in need of non-emergency medical transportation services with a more efficient way to get to and from the hospital.
Nemours will use RoundTrip’s web-based portal and mobile platform to coordinate non-emergency medical transportation services and connect patients with certified drivers in real time.
“We recognize that transportation can be a challenge for our patients and are excited to partner with RoundTrip to simplify this process and provide a better patient experience that extends beyond the duration of their hospital visit,” said Ed Woomer, administrator for patient and family services at duPont Hospital for Children.
The RoundTrip technology allows the pediatric medical center’s care coordinators to enter patient information, see estimated patient arrival and departure times, electronically book transportation requests and rate the transport experience. Care coordinators will have individual, customized access to the web portal and will also be able to rate each ride based on factors such as timeliness and cleanliness to ensure consistently high quality service.
“Transportation is an important step in the patient care experience, but it is also a step that has been ignored and inefficient for so long,” said Mark Switaj, CEO and Founder of RoundTrip. “Our goal is to streamline the coordination of medical transportation, make it simple for both the facility and patient, and provide meaningful health care connectivity to improve outcomes.”
Nemours and RoundTrip will roll out the service in phases over the next 12 months.