MobiHealthNews: Lyft, Hitch Health, Roundtrip deals bearing fruit for systems seeking non-emergency medical transport

Rideshare services have been making their name in the non-emergency medical transport (NEMT) industry, and it seems as if the partnerships health organizations are making with these companies are paying off.

This week, NEMT technology company Hitch Health and Lyft announced the results of a year-long pilot partnership that suggest the joint service was responsible for a 27 percent reduction in clinic no-shows as well as an increase in revenue for an internal medicine clinic in downtown Minneapolis. Similarly, Roundtrip — another NEMT scheduling service partnered with Lyft — recently revealed that the MD Anderson Cancer Center at Cooper University Health was able to reduce direct transportation costs by 30 percent with the service and cut its no-show rate down to four percent.


As of January 2017, Roundtrip’s backend tool has allowed MD Anderson social workers to schedule on-demand transportation provided by the rideshare company. The process is conducted through a single platform, allows workers to text patients a reminder message prior to their ride, and normally requires 60 to 90 seconds to schedule, according to the company.

Among eight MD Anderson social workers and case managers booking recurring rides for more than 75 patients, the NEMT service led to an employee time savings of over $44,500, according to a statement. Average per ride costs also decreased by more than seven percent with the service, and by cutting down the no-show rate to four percent, the center saved another $22,000 through the same time frame.

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