Roundtrip TV: Kinetik CEO Sufian Chowdhury

Roundtrip Team
Roundtrip TV

In this episode of Roundtrip TV, we talk about the need for technology in non-emergent medical transportation.

We know how fragmented the healthcare industry is, but in order to move to genuine value-based care, we must collect as much data as possible. If providers aren’t using technology to capture data, we can’t utilize trends to make the right decisions for patient outcomes.

Under the Obama administration, “Meaningful Use” (EHR-MU) was an effort led by Centers for Medicare & Medicaid Services and the Office of the National Coordinator for Health IT (ONC). According to the CDC, “Meaningful Use was defined by the use of certified EHR technology in a meaningful manner (for example electronic prescribing); ensuring that the certified EHR technology connects in a manner that provides for the electronic exchange of health information to improve the quality of care.” Ultimately, this effort incentivizes health systems to move to EHR systems. A decade later, huge leaps have been made at hospitals.

With only 25-30% of the industry using some type of technology, that same leap needs to happen for non-emergent medical transportation. The time has come to figure out how we can bring taxi companies, medical sedans, wheelchair vans, ambulances, and more into the modern era.


Roundtrip is the leading digital transportation marketplace for better health outcomes. We provide a simple, comprehensive patient ride ordering software that makes available a community of ride providers who complete the transport. The company is leading the industry in reducing patient no-shows through improved ride management.

Roundtrip is built for healthcare professionals — care coordinators, social workers, nurses, and other transport requestors —and offers easy-to-use online and mobile platforms that connect patients with non-emergency medical transportation (NEMT). Roundtrip is a comprehensive solution that supports all levels of transport: medical cars, wheelchair vans, stretcher vehicles, ALS/BLS, all payors, and all trips delivered when and where they are needed.

Roundtrip is doing more than expanding access to care; we are changing how people manage their health in their everyday lives. As we address social determinants of health and aging in place, Roundtrip is driven to deliver engaged and empowered transportation experiences for our riders.