We are proud to profile a number of our team members spearheading growth and innovation at Roundtrip. Check out the rest of the series to meet our team.
Who is Veronika Farkas?
Veronika Farkas is a Customer Success Manager at Roundtrip. With a background in International Business Economics and International Business Administration, she found her passion in customer-facing roles where she can build relationships and help solve complex problems. Growing up outside of the U.S. gave Veronika a broader perspective and sparked her interest in learning how different healthcare systems address challenges. She enjoys partnering with clients to find solutions that make a meaningful difference, helping healthcare organizations better serve the patient and communities they support.
Every day, you interact with patient transportation in a way unique to your role. What perspective on patient transportation/NEMT do you wish more people knew?
One thing I wish more people understood is that patient transportation is an essential part of the healthcare journey – not just a logistical task. It impacts the patient experience and health outcomes by directly affecting whether patients receive the care they need, when they need it. Behind every ride is a tremendous amount of planning and collaboration. Care teams, transportation providers, case managers, and many others work together to coordinate the appropriate level of transportation, obtain necessary authorizations, manage logistics and budgets, coordinate bed availability, honor patient preferences, and ensure a smooth transition of care. It’s a process with many moving parts, and when everything comes together it improves not only the patient experience but also the efficiency of the healthcare system.
What mentor or prominent figure has influenced you in your career and why?
I’m fortunate to have worked, and continue to work, with several managers who inspire me and have had a meaningful impact on both my career and the person I am today. They all share an important quality: they empower and trust their teams. Encouraging curiosity, welcoming questions, and creating an environment where learning – including learning from mistakes – is seen as an essential part of growth has shaped how I approach collaboration today and remind me of the kind of teammate and leader I strive to be.
What do you enjoy about working at Roundtrip?
One of the things I enjoy most about working at Roundtrip is that no two days are ever the same. Every day brings new challenges and opportunities, which keeps the work engaging and helps me continue to grow both personally and professionally. What makes the work especially meaningful is knowing that what we do has real impact. And, just as importantly, I genuinely enjoy working with my colleagues. The people make all the difference. Everyone brings something unique to the team, and I’m constantly inspired by how smart and supportive everyone is.
What do you enjoy doing in your free time?
I recently became a mom, and I love every moment I get to spend with my daughter. Watching her discover the world around her, celebrating milestone after milestone, and soaking in all the giggles and smiles has been my favorite part of this new chapter. Outside of spending time with my daughter, you’ll most likely find me in the kitchen – I’m a hobby baker and love testing, creating and baking new recipes. I also love to run, it’s one of my favorite ways to recharge, along with playing the piano.
If you could describe Roundtrip’s culture in one word, what would it be and why?
Collaborative. It’s the incredible culture of collaboration and support that sets us apart. Everyone is always willing to go above and beyond – there’s always help and someone ready to jump in. Whether it’s solving a challenge internally or working together to find the best solution for a client, we truly support one another. That same mindset extends to our clients – we don’t see ourselves as just a vendor, but as the extension of their team. Their success is our success, and I love being part of a company that lives by that philosophy.
If you could donate $1 million to any organization, what would it be and why?
If I could donate $1 million to any organization, I would choose an organization dedicated to fighting cancer, such as the American Cancer Society or St. Jude Children’s Research Hospital. Cancer impacts so many lives, and I believe everyone deserves access to the best possible support throughout their journey. Becoming a mom has given me an even deeper appreciation for how precious childhood is and how heartbreaking it would be for a family to face a serious illness. I would want my donation to help advance research, improve treatments, and provide support to patients and families so they have more memories to celebrate together.