We are proud to profile a number of our team members spearheading growth and innovation at Roundtrip. Check out the rest of the series to meet our team.
Who is Sze Hui?
Meet Sze Hui, Solutions Architect at Roundtrip. Sze is passionate about using integrated technologies to help keep clinicians and transportation providers focused on patients, and not phone calls. As a Solutions Architect, he has helped hospitals, health plans, and transportation companies build workflows that break down communication silos and get people moving. Sze holds a BS Economics with a concentration in Operations and Information Management from the University of Pennsylvania’s Wharton School.
Every day, you interact with patient transportation in a way unique to your role. What perspective on patient transportation/NEMT do you wish more people knew?
“The emergency department is literally the most expensive place to get health care, particularly for chronic conditions that too often go unmanaged. Making sure that patients make it to their primary care providers benefits everyone—patients have better outcomes, we free up emergency department capacity for the people who really need it, and we all pay less.”
What mentor or prominent figure has influenced you in your career and why?
“Brendan Keeler, aka the Health API Guy. He delivers an MBA course in healthcare economics and interoperability through his newsletters, keeping readers engaged with a steady stream of memes. [My second mentor would be] Marty Cagan. His lessons in product thinking have been instrumental during my time at Roundtrip.”
What do you enjoy about working at Roundtrip?
“I’m so fortunate to work with incredibly talented and empathetic people, all committed to Roundtrip’s mission of removing transportation as a barrier to well-being. The icing on the cake is that we celebrate each other’s quirks—from kids’ Halloween costumes to baking competition trophies to the new banger someone discovered on Spotify.”
What do you enjoy doing in your free time?
“When I’m not in the office, you’ll likely find me on my bike. I recently completed my local Bike MS 150 for the second year in a row and will be back for a third next June.”
If you could donate $1 million to any organization, what would it be and why?
“I’d split it between a few organizations:
- My local NPR/PBS station – I grew up listening to NPR and watching PBS Kids programming, and I credit much of my kids’ early learning to that content. These organizations are critical to America’s media landscape, now more than ever.
- Richmond Cycling Corps (RCC) – RCC runs a mountain bike team for disadvantaged youth here in Richmond, showing how bikes can change lives.
- Strong Towns – The way we build our cities affects everything from our economy to our environment and even our physical health. Strong Towns advocates for sustainable urban design and policies that put communities on a healthier, more sustainable path.”