We are proud to profile a number of our team members spearheading growth and innovation at Roundtrip. Check out the rest of the series to meet our team.
Who is Mia Oliver?
Mia Oliver is a Customer Success Manager at Roundtrip. Mia began her career in project management at Kaiser Permanente and she wanted to create more of a global impact by expanding her experience. After transitioning to the digital health technology industry, Mia has maintained project and product management roles that have contributed to her individual growth and zest for strategic account management. Mia graduated with a Bachelor’s of Science in Communications from Nyack College in New York.
Every day, you interacting with patient transportation in a way unique to your role. Thanks to this exposure, what is your perspective on patient transportation/NEMT that you wish more people knew or understood?
I wish more people knew more about the brokered process when it comes to insurance paid rides. As an individual who worked in patient care prior and during COVID, multiple aspects around insurance have shifted, whether that’s Medicare or Medicaid. However, when there is a ride booked that requires a brokered process, it could create a negative experience for the patient if that ride is not fulfilled within a timely manner. In order to exceed patient’s expectations and provide immaculate patient outcomes, it’s helpful to reduce the wait times it takes to fulfill a ride and increase the methods to a better brokered authorization process.
What mentor or prominent figure has influenced you in your career and why? You can share more than one.
During my career, I have been blessed to have intellectual people in my orbit who have shifted my mindset to be more driven: results driven, data driven, customer driven. I have a collective of talented women around me who continue to challenge me in my personal and professional life. I’m never comfortable, I never accept one thing and being a person who loves to learn it’s simple to lean on trusted advisors to share what’s bothering you that day, good or bad. Without my collective, I’m not sure where I would be today, they have taught me that good isn’t good enough, how can I be greater?
What do you enjoy about working at Roundtrip?
I enjoy the willingness to grow at Roundtrip. Whether I am in collaborative team meetings or on a call with one of my clients, I notice the desire to create and stretch what we currently know/do today. When I join a team meeting and we discuss implementations or updates with clients, I feel a sense of openness to new ideas, workflows, and strategies. There isn’t a one size fits all approach to success, its more about taking the framework of what we currently know and tailoring it to provide the client with exactly what they need to thrive.
What do you enjoy doing in your free time?
Work-life balance is a priority for me, and I didn’t have that when working with other companies. I love to spend time with my fiancé, we have our one day out of the week where we will go out to dinner or do something just for us. Also, I love to work out and being outdoors. I’m one of the 5:00am-ers because if I go to the gym at a later time, I won’t get on my favorite machine which is a tie between the stair master & elliptical. Lastly I think it’s imperative to immerse yourself in another world, whether that’s gaming or reading — both of which I love!
If you could describe Roundtrip’s culture in one word, what would it be and why?
I would definitely say collaborative. The team is always ready to lean in and support with any questions that I have. If there isn’t an answer that can be provided today, we will tackle the topic as a group later to drive for a solution. I always feel heard because my team listens intently. Their continuous support allows me to feel comfortable leaning on them with any questions in the future.
If you could donate $1 million dollars to any organization, what would you choose and why?
Oh easy! I would donate to an organization that will contribute to creating safe, sustainable housing for the unhoused. Unfortunately housing remains an insecurity in America and it is the time to invest in the community to provide safety and security. I wish I could make that $1 million dollar donation today, because it is truly upsetting to see what people experience being unhoused. I have hope for this country and I believe we can make a difference.