We are proud to profile a number of our team members spearheading growth and innovation at Roundtrip. Check out the rest of the series to meet our team.
Who is Jane Pluck?
Jane Pluck is Roundtrip’s Strategic Account Manager. Jane has had roles across a few different industries, always being in front of clients and building relationships. Jane is passionate about digging deep into the root of organizational challenges, assessing solutions, and measuring impact. Joining Roundtrip in 2020 was Jane’s first role in the healthcare industry and she has loved learning about and strategizing solutions to healthcare’s complex challenges.
Every day, you interact with patient transportation in a way unique to your role. What perspective on patient transportation/NEMT do you wish more people knew?
“Getting to frequent appointments is not easy. Patients can’t always afford a ride to and from every appointment, and they shouldn’t need to take the public bus after going through radiation. [I also see] loved ones who need to go to work to support paying for treatments and transportation, the list goes on. Having a reliable ride to appointments, especially treatments like chemotherapy or dialysis, is a key factor when it comes to talking about the full continuum of care.”
What mentor or prominent figure has influenced you in your career and why?
“The tight knit culture of working at a start-up has allowed me to build direct, collaborative relationships with my sales leaders, like Chester Czuj and Lindsay Tamchin. Working side by side with leadership has not only developed my skills as an account manager, but also showed me that a collaborative start-up environment is where I want to spend the rest of my career. It also inspires me to be a true strategic partner for our clients, to ensure I’m passing that level of care along.”
What do you enjoy about working at Roundtrip?
“The Roundtrip team cares deeply about our clients and seeing their success, both professionally and personally. Whether its a successful go-live or a champion welcoming a new baby, everyone is genuinely invested! It can be easy to make decisions based on what is best for the company, but the Roundtrip team is consistently making decisions based on what is best for our clients and their needs.”
What do you enjoy doing in your free time?
“I’m with family and friends any chance I get, whether its at a happy hour or the beach in Sea Isle City, NJ. I’ll unwind by hiking with my dog, frequenting coffee shops around Philly, and gardening on my patio. I’m a planner at heart so I can’t help myself to constantly be planning a party or trip. The most recent being an Eagles tailgate for friends and a trip to the Dolomites in Italy.”
If you could describe Roundtrip’s culture in one word, what would it be? Why?
“Committed – Everyone at Roundtrip is committed to our company mission of removing transportation as a barrier to care, so patients can get the treatment they need. The team is always leaning in to support each other, our clients, and their patients.”
If you could donate $1 million to any organization, what would it be and why?
“Breathing Room Foundation. This organization is local to the Philly area, where I grew up and live now. I believe the most impactful support starts local. I’ve seen first hand the personal work they do for families in the are suffering with a cancer diagnosis, including small but important tasks like mowing lawns, buying Christmas gifts, cooking meals, and paying for rideshare rides to appointments. This gives a sigh of relief for families going through the worst time of their lives.”