Roundtrip Partners with Brooks Rehabilitation Custom Care to Provide Transportation Services for Aging Populations to Maintain Independence

Roundtrip Team

Targeting aging populations, the tech tool will focus specifically on the home health market, giving users mobility to and from common destinations


Roundtrip, leaders in driving better health outcomes by connecting healthcare and transportation providers to patients, has launched its mobility services in a partnership with Brooks Rehabilitation’s Custom Care division.

The new application gives the technology company a grip on a rapidly-emerging and typically underserved area of the healthcare ecosystem. Whether it’s going to the grocery store, a visiting a family member’s home, or taking another basic “lifestyle” trip, custom care clients will be able to schedule in advance and on-call rides to common destinations through care coordinators.

“Oftentimes quality of life and independence are mutually dependent on one another, and that’s what this partnership is delivering to members of the Brooks Rehabilitation Custom Care division,” said Roundtrip CEO Mark Switaj.

“From a business standpoint, we’ve recognized that the company adds value to organizations adjacent to the healthcare industry, so this new development gives us the versatility we need to welcome more prospective users. We are privileged to provide innovation in mobility to meet growing common concerns for the aging population including social isolation, financial management, and personal health and wellness.”

The initial launch will cover Brooks’ ‘Custom Care’ division, serving hundreds of potential riders. Brooks Custom Care services are designed to help individuals that may need assistance with bathing, dressing, cooking, cleaning and companionship. Having accessible transportation readily available makes the care process seamless. Logging precious data and fine-tuning the user experience will be part of the next phase of the partnership, as Brooks and Roundtrip begin to better understand how this population is accessing the tool.

“We selected Roundtrip as our transportation solution based on their consistency and quality. We were very impressed with their quality reporting tool, their local transportation network and their estimate and billing options,” said Kelly Wells, director of Brooks Rehabilitation Custom Care.

“We’re excited to have an innovative transportation resource for our clients to help enhance their quality of life.” Roundtrip’s 24/7 customer service and navigation center team will be part of the package, allowing for real-time monitoring and security for technical support. In addition, the company will work closely with Brooks to identify specific rider needs, such as wheelchair vans for more advanced mobility concerns.


About Roundtrip

Roundtrip is the leading digital transportation marketplace for better health outcomes. Roundtrip provides a simple, comprehensive patient ride ordering software that makes available a community of ride providers who complete the transport. The company is leading in reducing patient no-shows – 5x better than benchmarks — through improved ride management.

Roundtrip is built for healthcare professionals — care coordinators, social workers, nurses and other transport requestors —and offers easy-to-use online and mobile platforms that connect patients, care managers, and loved ones with non-emergency medical transportation (NEMT) options. Roundtrip is a comprehensive solution which supports all levels of transport: Lyft, facility-owned vehicles, volunteer drivers, medical cars, wheelchair vans, stretcher vehicles, ALS/BLS/SCT, all payors, and all trips delivered when and where they are needed.

Roundtrip is doing more than expanding access to care; we are changing how people manage their health in their everyday lives. As we address social determinants of health and aging in place, Roundtrip is driven to deliver engaged and empowered transportation experiences for all riders and those involved.

Learn more at roundtrip.docker.


About Brooks Rehabilitation 

For almost 50 years, Brooks Rehabilitation, headquartered in Jacksonville, Fla., has been a comprehensive source for physical rehabilitation services. As a nonprofit organization, Brooks operates one of the nation’s largest inpatient rehabilitation hospitals in the U.S. with 160 beds, one of the region’s largest home healthcare agencies, 39 outpatient therapy clinics, a Center for Inpatient Rehabilitation in partnership with Halifax Health in Daytona Beach, the Brooks Rehabilitation Medical Group, two skilled nursing facilities, assisted living and memory care. Brooks will treat more than 50,000 patients through their system of care each year.  In addition, Brooks operates the Clinical Research Center, which specializes in research for stroke, brain injury, spinal cord injury and more to advance the science of rehabilitation. Brooks also provides many low or no cost community programs and services such as the Brooks Clubhouse, Brooks Aphasia Center and Brooks Adaptive Sports and Recreation to improve the quality of life for people living with physical disabilities.

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